In this episode, Hospitality Daily careers correspondent Emily Goldfischer, who is also founder and editor-in-chief of hertelier, sits down with Barbara Muckermann, CEO of Kempinski Hotels. Barbara reflects on her first year leading the world’s oldest luxury hotel brand, drawing on lessons from her career in the cruise industry. She shares insights on the “secret sauce” behind Kempinski’s culture of genuine hospitality, why an asset-heavy approach matters for growth, and how the brand is positioning itself for the future. Hospitality leaders will come away with fresh perspectives on service, strategy, and sustaining legacy in a competitive market.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands