What does it take to deliver operational excellence and great customer experiences in today’s changing retail landscape? In this episode of Leading the Frontline, host Traci Chernoff sits down with Kevin Ertell, a seasoned retail executive and former VP of Global Operations at Nike, to discuss leadership lessons, why retail produces great leaders, and evolving with AI. Listeners will walk away with actionable insights and leadership strategies to shape culture, empower teams, and stay ahead of workforce trends.