Los Angeles World Airports - Streamlining event management with IT Service Intelligence (ITSI) [Splunk Enterprise, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit]

Los Angeles World Airport has chosen Splunk's ITSI as their centralized event/alert management platform. We’ve consolidated alerts/events from multiple management platforms across the enterprise, reducing help desk churn by grouping similar events, and evaluating the results against smart Key Performance Indicator (KPI) thresholds so that only actionable alerts or events are processed. In addition, we’ve broken down the legacy data siloes through the use of service definitions, glass tables, and deep-dives, providing better insight for all team members. Lastly, we’ve automated ITSI service and dependency creation via the Splunk ServiceNow bi-direction integration App. Plan top attend this session and you will learn how we’ve increased visibility (making data available for everyone); increased efficiency by reducing alert/event noise; improved resolution using ITSI Smart KPIs; and implemented auto service creation via ServiceNow

Speaker(s)

Kelcy Taylor, SLED Account Manager, Splunk

Shahla Dallalzadeh, IT Manager, Los Angeles World Airports

Michael Friedhoff, Director & Lead Architect, Wipro Ltd.

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1564.pdf?podcast=1577146258