Ed Roberts (COO) and Letty Bozard (Dealer Principal) from Bozard Ford Lincoln reveal their proven leadership philosophy in this LotTalk episode. Discover why adaptability beats experience, how to eliminate silos between departments, and the one red flag that should disqualify any leadership candidate. Learn about BTOP (Best Team on the Planet), their framework for building accountability and innovation into dealership culture. Roberts and Bozard share real-world examples of delegating authority, creating shared vision, and why the secret to getting your team to care is simpler than you think. Essential listening for dealer principals, GMs, and anyone leading teams in automotive retail.

Learn More at www.lottalkpodcast.com