Mastering Customer Service Excellence with Richard Blank. The Dead Pixels Society podcast by Gary Pageau.


https://youtu.be/TIUS4cl829g

Mastering Customer Service Excellence with Richard Blank. The Dead Pixels Society podcast by Gary Pageau. https://youtu.be/TIUS4cl829g

Mastering Customer Service Excellence: Richard Blank's Journey in Costa Rica

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona

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Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona

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Mastering Customer Service Excellence: Richard Blank's Journey in Costa Rica

Mastering Customer Service Excellence: Richard Blank's Journey in Costa Rica