This episode of Mastering Public Service is a conversation with Julie Gibbs, the local Health officer and the Director of Riley County Health Department. In our conversation we discuss what it was like for her to start her job and then soon after have to figure out how to handle a pandemic. Were there things that she was not expecting and how the county has responded to all the challenges surrounding COVID. We then discuss her role in communicating with the public. How can public agencies balance the need to provide timely and accurate information? How they use traditional and nontraditional media and information sharing, and what are some of the pitfalls she is trying to avoid when communicating with the public? We then end or discussion talking about the current COVID situation in the local community.