Episode 21 – Mikael Blaisdell on where Customer Service has been and where it’s going

01.21.2015 - By Podcast | Support Driven

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With 30 years in customer service, Mikael Blaisdell shares his insights into the past and on the future of the industry. Highlights: The forces driving the evolution of customer service The future of customer service Why SaaS changes everything The importance of data Show Notes: mblaisdell.com Customer Success Forum Customer Success Association

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