Episode 17 – Mike Grafham on Evolving Customer Success

08.21.2014 - By Podcast | Support Driven

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Mike Grafham, head of Customer Success at Yammer, shares his experiences growing his team and talking about the evolving nature of Customer Success. Highlights include: The origin of Customer Success at Yammer Deciding which customers to talk to Measuring Customer Success Building a network of customers and partners Moving from account based to activity based […]

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