New CCA Member Autom8ly is working with CCA to build a SalesGenii that matches visitors with ideal service providers, driving qualified leads and enhancing customer engagement

“Telephony and communications in general is, of course, the primary mode of delivery for these services, and yet the CCA was without a member that kind of specializes in this area,” says Mark Vange of Autom8ly. Autom8ly provides AI-driven business automation Geniis for their clients while ensuring safety and compliance for even the most complex use cases. “We're hoping to be able to bring some knowledge and some know-how to the CCA membership, and we're very much looking forward to meeting folks over the coming months and years and collaborating on some solutions for their customers.”

Autom8ly’s PhoneGenii platform is revolutionizing call centers through real-time AI voice agents for collections and customer service. The Autom8ly SalesGenii is an intelligent web assistant that converts visitors into leads and reduces the cost of customer service. The new CCA member also has Geniis that can engage with video, provide multilingual service, and monitor workflows for compliance.

In this podcast we learn that Autom8ly is working with CCA to build a SalesGenii that matches visitors with ideal service providers, driving qualified leads and enhancing customer engagement.

“We believe it is very important to make sure that we have a mechanism in place always to monitor and improve the AI agent quality so that our level of confidence can increase over time. And then the amount of trust or the amount of independence that we can give these AI agents is then commensurate with the level of trust that we have gained in those agents, and that's something that we can measure and demonstrate rather than hoping for the best.”

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