Startups For the Rest of Us

Episode 592 | Nine Tactics for Amazing Customer Support

03.01.2022 - By Rob WallingPlay

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In Episode 592, Rob Walling is joined again by Cody Duval for a technical conversation about the dos and don'ts for amazing customer support.

The topics we cover

[2:00] Customer success vs customer support

[5:10] Response time

[8:59] Post-support surveys

[10:58] When to hire first customer support person

[13:02] Chat widgets

[17:09] Doing customer support early on as a founder

[18:01] Training customer support to ask a question

[19:00] Dealing with abusive customers

[21:10] Customer support tool

Links from the show

How to Deal with Rude Customers

Cody Duval (@codee) | Twitter

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