How to Build a World Class Call Center | Richard Blank | Show 95 description

On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.

00:00 How to Build a World-Class Call Center

01:02 What are the unique qualities of Costa Rica?

03:01 How well does the English accent of Costa Ricans sound?

05:06 Why did Dave's family choose to relocate to Miami?

07:19 Richard's journey to Costa Rica

13:25 What are the benefits of people speaking English and Spanish in the business world?

18:47 What services does Richard's Costa Rica Call Center offer?

24:33 What are the business procedures Richard uses in Costa Rica for clients in America?