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Online Shoppers Say They Rarely Return Purchases. Why?
Retailers say returns are costing them a fortune. But in a new NPR/Marist poll, about 90 percent of online shoppers say they rarely or ever return orders. For many, it's not worth the hassle.
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By KPCC 89.3 | Southern California Public RadioRetailers say returns are costing them a fortune. But in a new NPR/Marist poll, about 90 percent of online shoppers say they rarely or ever return orders. For many, it's not worth the hassle.