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Outsourcing Basics with Nathan Hirsch of OutsourceSchool.com
Nathan Hirsch is founder and former owner of Freeeup.com , Founder and CEO of Outsource School
What is the bigger picture with your clients with Covid19?
It’s speeded up the move towards homeworking. Communicate with your team - they are wondering how their clients are affected, how their jobs are being affected.
If you can't keep employing them, Get them referrals. Maybe ask for Reduced rates.
If you look after them in a difficult period, they'll remember.
Selling Your Business: Freeeup as a case study
Nathan was the face of the business.
But the work ran in the background without him.
The HOTH made an offer halfway through 2019.
Due diligence -
Nathan wanted to know that
They weren’t going to burn bridges
They weren’t going to run the business into the ground
Part of agreement was to keep people employed
Helped with 90-day transition
Partnering with them for Outsource School
What was your number one concern?
We treat people in a certain way.
Some marketplaces out there are so pro client that they don’t look after.
HOTH went from 100K purchase and turn it into 20M USD a year.
They tried to meet 20 filipinos via Zoom
Cultural things
Monday morning meetings - everyone shares a picture from the weekend.
Organic scaling
The playbook for Freeeup
It starts with good service. You often can’t compete with bigger companies in marketing.
Affiliate programme - 50 cents per hour
VAs were instructed to mention it
Lots of people
Networking
Nathan tries to reach out to 3 new entrepreneurs each day
Podcasts
Just launched a course on how to use VAs to get on podcasts.
It’s good for networking
It’s good for SEO
It’s good for content.
Nathan Hirsch puts out content every day - they’re slowly consuming your concept
Microinfluencers
Say you’re selling a beer mug - you can reach out to people and get in front of their community
Partnerships
In Amazon space went after Helium10, seller labs etc.
Built over 100 partnerships where FU promoted them and vice versa
Using VAS
You can also use VAs to speed you along
Virtual assistants for Outsourcing
When to start? Don’t hire 3 full-time VAs
They hired a book keeper for 5 hours a month!
You can start with 5-10 hours a week.
You could have one to do small tasks in your Amazon business.
Calculate what is affordable for your Amazon business
outsourceschool.com/vacalculator
Make a list of your actions
Day to day
Week to week
Month to month
Easiest to hardest
Things you hate most
That means you have can hire
Create a job description
Interviewing assistants to outsource e-commerce tasks
Focus on attitude and communication as much as on experience. What do they are about? Being part of something great? Self improvement?
20-30 minute interview
CARE - communication, Attitude, Red Flags, Experience
Try it via Slack or Skype in writing. You’re not going to Zoom call them so that’s not worth doing.
Onboarding assistants for e-commerce
Most people know you have to interview and then train and manage people.
Let’s make sure you’re good with $5
SICC method (15-25 mins)
Schedule. - have you worked for this before? Is there overlap with other clients?
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By Michael Veazey
4.5
2626 ratings
Nathan Hirsch is founder and former owner of Freeeup.com , Founder and CEO of Outsource School
What is the bigger picture with your clients with Covid19?
It’s speeded up the move towards homeworking. Communicate with your team - they are wondering how their clients are affected, how their jobs are being affected.
If you can't keep employing them, Get them referrals. Maybe ask for Reduced rates.
If you look after them in a difficult period, they'll remember.
Selling Your Business: Freeeup as a case study
Nathan was the face of the business.
But the work ran in the background without him.
The HOTH made an offer halfway through 2019.
Due diligence -
Nathan wanted to know that
They weren’t going to burn bridges
They weren’t going to run the business into the ground
Part of agreement was to keep people employed
Helped with 90-day transition
Partnering with them for Outsource School
What was your number one concern?
We treat people in a certain way.
Some marketplaces out there are so pro client that they don’t look after.
HOTH went from 100K purchase and turn it into 20M USD a year.
They tried to meet 20 filipinos via Zoom
Cultural things
Monday morning meetings - everyone shares a picture from the weekend.
Organic scaling
The playbook for Freeeup
It starts with good service. You often can’t compete with bigger companies in marketing.
Affiliate programme - 50 cents per hour
VAs were instructed to mention it
Lots of people
Networking
Nathan tries to reach out to 3 new entrepreneurs each day
Podcasts
Just launched a course on how to use VAs to get on podcasts.
It’s good for networking
It’s good for SEO
It’s good for content.
Nathan Hirsch puts out content every day - they’re slowly consuming your concept
Microinfluencers
Say you’re selling a beer mug - you can reach out to people and get in front of their community
Partnerships
In Amazon space went after Helium10, seller labs etc.
Built over 100 partnerships where FU promoted them and vice versa
Using VAS
You can also use VAs to speed you along
Virtual assistants for Outsourcing
When to start? Don’t hire 3 full-time VAs
They hired a book keeper for 5 hours a month!
You can start with 5-10 hours a week.
You could have one to do small tasks in your Amazon business.
Calculate what is affordable for your Amazon business
outsourceschool.com/vacalculator
Make a list of your actions
Day to day
Week to week
Month to month
Easiest to hardest
Things you hate most
That means you have can hire
Create a job description
Interviewing assistants to outsource e-commerce tasks
Focus on attitude and communication as much as on experience. What do they are about? Being part of something great? Self improvement?
20-30 minute interview
CARE - communication, Attitude, Red Flags, Experience
Try it via Slack or Skype in writing. You’re not going to Zoom call them so that’s not worth doing.
Onboarding assistants for e-commerce
Most people know you have to interview and then train and manage people.
Let’s make sure you’re good with $5
SICC method (15-25 mins)
Schedule. - have you worked for this before? Is there overlap with other clients?
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