In this episode, Bea Lim talks to Capital One Philippines’ Head of Operations JP Paperman to discuss the pathway to the future of work. This episode will deep dive as to how Capital One Philippines manages operations in the work-at-home set-up (W@H), especially since the company just recently officially transitioned to this type of operations. Paperman will share insights on how they allow their associates to thrive, maintain work-life balance, and successfully maintain exceptional service for their clients amid the W@H system.