In this week's episode Jeff Richmond shares his insight on the topic, How to Optimize Patient Scheduling and Minimize No Shows and how following a high standard for answering calls at your practice could improve the performance of your practice and help you and your practice to schedule more appointments and have 0% no shows.

Key Points

• Recap of Episode 1
• What are the questions a patient could have before booking a consultation
• Throughout the call 1-4 attempts to close
• Trying a few times before a booking
• Throughout the call build their confidence and guide them
• How to deal with hesitating Patients and give them the assurance
• Common questions patients have
• Sending additional information or follow up information
• When & how to re-engage with the patient after the initial call
• Choice, Scarcity & Urgency
• Different ways to share the available days & time with the Patient
• Appointment reminders
• Consult Fees – $125 credited
• No Show Policy. Credit Card to hold the time $75
• Consultation Fee – How & Why
• Importance of allocating administrative time as a Doctor or Surgeon
• Time allocation vs Revenue generation
• Unsuccessful close – send info, complimentary program, open house or online event. Continued Engagement- Telephone and Digital
• No Show policy and No Show Fee
• How to communicate the No show policy to your patients
• How to Minimize no shows
• The difference between highly successful practices vs other practices
• Being an ambassador for your practice on the phone
• Closure

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