AT023 Post-Disaster Heirloom Restoration with Jeremy Lawrenson and Craig Campbell

 

Craig Campbell works with FRSTeam - Fabric Restoration Service Team - a company specialized in helping homeowners rebound after a natural disaster through drycleaning and laundry restoration, clothing restoration, and textile restoration services. Jeremy Lawrenson works with Homeowners of America, an insurance company dedicated to helping homeowners protect their property investments through a wide range of comprehensive insurance packages.

 

Craig and Jeremy join me today to discuss the importance of building relationships within the insurance adjusting industry and the impact that these relationships can have on streamlining processes as well as customer service and support. They share their most memorable - and challenging - experiences while working with homeowners, adjusters, and claims, as well as how they got started in the restoration and adjusting spaces. Craig also shares how he handles post-disaster heirloom restoration claims and the challenges and psychology often associated with these claims.

 

 

“The most important part of the process is developing that relationship upfront.” - Jeremy Lawrenson

 

 

In This Episode of Adjuster Talk:

 

• How Craig works with adjusters and contractors.
• How he helps homeowners restore their fabrics.
• How he got started in the fabric restoration industry.
• The impact that cigarette smoke has on the fabric restoration process.
• The importance of building relationships and networking.
• How relationships impact customer service and the claims adjusting process.
• Their most memorable - and challenging - experiences while working insurance claims.

 

 

Connect. Share. Inspire.

 

Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube. 

 

If you’re interested in working with us, please feel free to email Jason at [email protected] or Mindy at [email protected] with your resume to apply to be on our approved adjuster roster today!

 

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