Author Carnegie..tell the 4 th principle to Win Friends and influence people is to be a GOOD CONVERSATIONALIST...that's you have be a GOOD listener and should be active one at that ...not passive ..asking relevant questions to further the conversation so that rapport develops ..and when you be a GOOD listener immediately you make an impact on the opposite person and they will remember vans also concede to what you say ...A good leader should be a GOOD CONVERSATIONALIST and also listener only then he make impact on his followérs help his followers to solve prob