When it comes time to ship a product to a customer, product managers in  the U.S. know that they have three different options: the Postal  Service, FedEx, and UPS. 

FedEx and UPS generally cost more, but they are fiercely competitive and if you hand  your package off to them, you know that it will reach where it is  supposed to go. 

However, it turns out that UPS has been running into  some problems and their product managers are going to have to get creative to solve them.