In this episode, I interview Robert Rasnick about his journey in the franchise business, focusing on trust, innovation, and growth strategies. We discuss the importance of putting people first, the challenges of taking over a family business, and the role of technology in scaling operations.

Takeaways:

• Trust is the cornerstone of our business.
• Putting people first leads to success.
• Patience is key in scaling a business.
• Innovation requires a balance of vision and operations.
• Building systems early aids in growth.
• Vulnerability can lead to genuine connections.
• Educating customers is crucial for business growth.
• Balancing structure and flexibility is essential for entrepreneurs.
• Leveraging technology accelerates training and onboarding.
• Saying no is as important as saying yes.

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