In this edition of the Business Day Spotlight, we look at how e-commerce has been embraced by South Africans in 2020, reflecting on transaction data from Black Friday which took place at the end of November.

Our host Mudiwa Gavaza is joined by Karen Nadasen, CEO of fintech company, PayU SA. She is also the chairperson of the Ecommerce Forum of SA.

Nadasen talks about PayU’s business in SA and around the world; transaction volumes experienced on Black Friday and Cyber Monday; the rate of e-commerce adoption in SA; factors holding the country back from greater adoption; and an outlook for 2021.