Summary

In this episode of Tebra Talks, Samantha Bergquist and Mac McDonald discuss the critical role of online reputation management in independent healthcare practices. They explore how patient expectations are evolving, the challenges practices face in managing their reputation, and how Tebra's AI-driven tools can help streamline this process. The conversation emphasizes the importance of reputation as a key performance indicator and offers insights into how practices can leverage technology to enhance patient experience and trust.