Do your customer success managers assist customers? Yes. But do they also handle renewals? Upsells? Expansion? Cross-sell? If it feels like every company writes its own script for this role, you are correct. In this week’s episode of Closing Time, host Geoff Coutts welcomes Kristi Faltorusso, Chief Customer Officer at ClientSuccess, to chat through the evolving role of customer success. Kristi shares her experience in leading customer success teams with a wide range of revenue responsibilities. She talks through the differing skill sets needed and what factors weigh in on the differing structures of CS teams.

 

Watch the episode on YouTube.

 

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Connect With: 

• Kristi Faltorusso: LinkedIn // Client Success 

• Geoff Coutts: LinkedIn 

• Insightly: Website // Facebook // Twitter // LinkedIn // YouTube