How do we deal with client dissatisfaction? What are the main causes of it? How can agents lower their rates of detractors? These questions and more are answered this month, as we explore how to keep clients happy while managing your workload. 

 

We talk about this with Torey, from Rocket Referrals, who also unpacks ways agents can utilize Rocket Referrals services to save time and deliver superior customer service.

In this episode we will discuss:

 

• What Rocket Referrals does and how they engage customers on a deeper level.
• The price points for Rocket Referrals and how you can partner with them.
• The main drivers of client dissatisfaction and how to mitigate them.
• The launch of Apex Time Management and the Apex Retention Program. 

 

Learn more about Rocket Referrals by checking out www.rocketreferrals.com!