Kindness is the key — even in the littlest things like merging in traffic. Team unity is so important. It's so easy to respond in anger, but when you respond in kindness it diffuses the situation. I was at Sky Sprout Summit recently, and I could tell the staff was working hard, so as a speaker I told them what a great job they were doing and thanked them. I don't always act with kindness, but it's one of the best business and life strategies we have. Your words are like water or gasoline. You get to choose which one to pour on. Go to https://www.ignitingsoulsconference.com to find out more.