HealthTech2Care Podcast featuring Ryan Mills, Director of Strategic Partnerships at Accushield

Ryan Mills (Guest):

🌐 Accushield: https://accushield.com

🔗 LinkedIn: https://www.linkedin.com/in/ryan-mills-294280126

📺 YouTube: https://www.youtube.com/@accushieldvisitormanagement

Bert Fernandez (Host):

🌐 HealthTech2Care: https://www.healthtech2care.com

🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez

📺 YouTube: https://www.youtube.com/@HealthTech2Care

🎙️ In this episode, Ryan Mills shares how Accushield is helping senior living communities rethink the front desk—not just for safety and compliance, but as a critical moment for trust, transparency, and experience. We cover everything from fraud prevention and care coordination to real-time tour alerts, staffing constraints, and soft ROI. Ryan shares stories from the field, including how Accushield helped a community identify and remove a fake caregiver, track tour visits to boost move-ins, and shift from reactive incident response to proactive safety and operational control. Whether you're a senior living operator, clinical leader, or tech partner—this one's packed with insight!

⏱️ Timestamps:

00:00 Intro

01:35 What led you to work in senior living and eventually join Accushield?

04:48 What operational and safety issues do senior living communities often overlook?

06:27 Why visitor and third-party care visibility is essential (and often missing)

10:32 Where do communities fall on the healthcare vs. hospitality spectrum?

13:38 How Accushield supports care coordination and risk mitigation

17:02 How Accushield Verify works and why visitor background checks matter

22:46 Real-world impact: financial fraud, med errors, missed tours

27:18 What are the biggest barriers to adoption, and how do you address them?

33:21 What's next for Accushield, and how can communities connect with you?

🔑 Highlights:

• "We want to be that barking dog—that ADT sign that sits in your front lawn—that curbs some of those bad actors from coming in."
• A fake caregiver was flagged and banned after Accushield identified them during sign-in
• Real-time tour alerts help managers greet walk-ins before the opportunity is lost
• Facilities often think they have 20 vendors—Accushield data shows it's 50+
• Verify credentials for third-party caregivers before they step foot inside
• Why budget and behavioral friction—not tech—are the real barriers to adoption
• What "soft ROI" looks like in the context of visitor transparency
• Why the first impression at the front desk shapes resident trust and family confidence

👉 Learn more about Accushield: https://accushield.com

🔔 Subscribe to our YouTube channel for more conversations with standout voices in U.S. healthcare & life sciences: https://www.youtube.com/@HealthTech2Care

#SeniorLiving #AssistedLiving #SeniorCareTech #VisitorManagement #RealTimeAlerts #FraudPrevention #RealTimeAlerts #Accushield #HealthTech2Care