In this episode of Let's Talk Business Phoenix, Chad Makovsky, Aviation Director for the City of Phoenix, gives us an inside look into the current state of air travel in the Valley and how his experience has evolved since becoming the City of Phoenix’s Aviation Director in March 2021. Hear details about the capital improvement program and the recent Economic Impact Study results. We also explore how Phoenix Sky Harbor’s new concourse and Southwest Airlines’ new hangar facility impacted overall customer experience and economic impact. Tune in to hear the strategies they are implementing to enhance the passenger experience at Phoenix airports.