Today's guest is John deWysocki, Enterprise Management and Automation Leader. Based in New York, John is an Enterprise Management and Automation expert with broad technical IT leadership experience from startups to multinational firms. He has expertise in supervising geographically disbursed teams, directing large initiatives, projects and people, resolving global issues, and progressing enterprise-wide environments.

John has extensive experience successfully overseeing full project lifecycles from development through production implementation, operation and governance. His areas of focus include ITSM, ITOM, ITAM and ITBM, Enterprise Monitoring and AIOps, CMDB Asset & Configuration Management, IT Workflow Automation, Orchestration, Robotic Process Automation, and Physical and Virtual Service Desk Operations.

In this episode, John will discuss:

His background and experience with ServiceNow,

Why ServiceNow is adding so much value to organizations,

Overcoming challenges during implementations,

Future trends he is seeing within ServiceNow,

How to succeed with a career in ServiceNow