Today's guests are Umashangar Ariyaratnam & Alexis Mendoza, Co-Founders at Proceed in France. Proceed are an integrator, a consulting company and a training center on a human scale. This means that they favour expertise in their areas of choice such as the management of services and information systems on ServiceNow,  support for change and training, and the Convergence and transformation in national or international environments.

Proceed chairman Alexis is a Program Director of international transformations from several IT departments, an expert in the implementation of IT organizations, in particular global Service Desks, and an accredited ITIL trainer. CEO Umashangar is a Factory Director and Service Delivery Manager having implemented several teams of developers and process managers on different French or global ServiceNow platforms.

In the episode, Umashangar and Alexis will discuss:

The interesting work they do at Proceed,

Why ServiceNow is the platform of choice,

An insight into some of the customers they work with,

Case study of the impact they bring to customers,

How they manage to help people to change, and

What does the future hold for the ServiceNow platform