The great Danny Meyer said, "Policies are nothing more than guidelines to be broken for the benefit of our guests". I come back to this idea often when trying to balance the tension between the need for structure and boundaries, and the freedom to be flexible in them and sometimes in spite of them. Today on Shift Break we will be talking about when to break the rules you make in your shop, when not to, and why it is critical to delivering on great hospitality to be flexible in how you operate.

Related episodes:

• 414: Secret Ingredients for a Successful Coffee Shop
• 549: The Power of Great Consistent Work Over Time
• The Conversational Reality of Your Business : Thought on how to approach creative projects in the new year

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