On the campaign trail in Lancaster, Pennsylvania, future Mayor Danene Sorace heard that residents felt invisible in local decision-making. Sorace promised to make resident engagement a core function of city government and true to her word, she created the Office of Neighborhood Engagement immediately after taking office. 

Now reflecting on two terms in office, Mayor Sorace says that engaging residents in the decisions that affect their lives has helped grow their trust, ensuring that engagement isn’t just a campaign, but part of the city’s culture.

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