Most managers spend 25–40% of their day managing interpersonal conflict — and most of it could be cut short with two words: my bad. In this episode, Lauren shares a personal story of stepping in it big, and walks through the exact accountability framework she teaches C-suite leaders worldwide.

You'll learn why defending your intent makes things worse, how to create psychological safety by sitting in someone else's discomfort, and why a clean apology — under 60 seconds — is one of the most powerful leadership tools you're not using.

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