From the disturbing revelations of the FBI's handling of the USA Gymnastics case, to the questions surrounding Justice Kavanaugh's background inquiry, to missed intelligence about January 6, to frequent success stories in high-profile cases, the public perception of the FBI is a daily roller-coaster ride.

The FBI's Assistant Director for Public Affairs opens up, just days before his departure from the Bureau, to share the challenges of managing the public face of the FBI

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