Podcast Notes

• Why excuses are so common in healthcare — and why they’re dangerous
• The difference between a reason and an excuse
• Why modeling accountability as a leader builds trust and respect
• How shame shapes our willingness to be vulnerable
• Tools for shifting from blame to solution-oriented conversations
• How to create a psychologically safe culture where mistakes become learning opportunities
• Time management: why “I didn’t have time” is the most used (and abused) excuse