In this episode of the CX Matters podcast, hosted by Cole Lyons, we delve into an often overlooked facet of patient experience: healthcare linen and laundry services. Our guest, Jason Isherwood, CEO and founder of Lynn Sites Health, shares his unique insights from over two decades of experience in the industry. The discussion covers pressing issues such as supplier regionalization, quality control challenges, and the significant impact of linens on patient experience. Jason also introduces upcoming innovations, including a groundbreaking software platform aimed at revolutionizing linen management through real-time data analytics and AI. This episode highlights the critical intersection between efficient linen management and overall patient satisfaction.00:00 Introduction to CX Matters Podcast00:28 Guest Introduction: Jason Isherwood02:28 The Importance of Linen in Healthcare04:35 Challenges in the Linen Industry06:40 Innovative Solutions for Linen Management11:48 The Role of Technology in Linen Management20:34 Personal Insights and Future Vision25:16 Final Thoughts and Takeaways