Joining Nadia on this episode of the Humans of FinTech Podcast is David Heron, Head of Standards at PAY.UK.

David traces his journey through the payments and financial technology sector, placing people at the centre of this experience. Diversity of thought has been prevalent throughout this journey, and David praises the firms that have welcomed people into the industry from an expansive range of backgrounds.

Having a people strategy that accounts for every person is crucial- and underpinning this is respect; creating an environment where a balance between ownership and accountability is practiced, and giving space for people to grow is central to that.

And practicing respect is David's call to action for the entire industry. Learning and respecting boundaries, being mindful of diversity of backgrounds, and recognising how to implement psychological safety is how we can translate our call for respect into tangible business practice.

Thank you David for joining us on the Humans of FinTech Podcast!

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