A recent survey of more than 13,000 workers found that 58% of restaurant and hotel employees plan to quit their jobs by the end of this year. And more than a third of them are citing difficult customers as the driving force. What are the knock-on economic effects?

Plus, LinkedIn’s censorship of some Chinese profiles.

And, charities take a page from government cash assistance.

Guests: Axios' Hope King, Bryan Walsh and Bethany Allen-Ebrahimian.
Credits: Axios Today is produced in partnership with Pushkin Industries. The team includes Niala Boodhoo, Sara Kehaulani Goo, Dan Bobkoff, Alexandra Botti, Nuria Marquez Martinez, Sabeena Singhani, Alex Sugiura, Lydia McMullen-Laird, and David Toledo. Music is composed by Evan Viola. You can reach us at podcasts@axios.com. You can text questions, comments and story ideas to Niala as a text or voice memo to 202-918-4893.
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The economic fallout from rude customers

Axios podcast host Niala Boodhoo digs deep with leaders you know — or need to know — in business, politics and culture. Every week, all in under 20 minutes.

About Axios: Axios is a digital media company launched in 2017. Axios helps you become smarter, faster with news and information across politics, tech, business, media, science and the world. Subscribe to our newsletters at axios.com/newsletters and download our mobile app at axios.com/app. 

About Niala Boodhoo: Niala Boodhoo is the host of 1 big thing and previously hosted Axios Today She was the founding Host and Executive Producer of the award-winning news program The 21st. An alum of Reuters, The Miami Herald and WBEZ/Chicago, Niala was a 2019-2020 Knight-Wallace fellow.

News

Hospitals are supposed to be safe havens in a war. But Avril Benoît, the U.S. executive director for Doctors Without Borders (MSF) says that's not the case in places including Sudan, where this week marks a year since the start of a brutal civil war. More than 14,000 people there have been killed, 8 million have been displaced, and some 25 million are in dire need of humanitarian aid as the health system crumbles. But the world's eyes--and dollars--are elsewhere, leaving groups like MSF begging for international help. Benoît tells Niala how Sudan shows us the fragile state of humanitarian law in crisis zones today.
Guests: Avril Benoît, executive director for Doctors Without Borders/Médecins Sans Frontières in the United States
Credits: 1 big thing is produced by Niala Boodhoo, Alexandra Botti, and Jay Cowit. Music is composed by Alex Sugiura and Jay Cowit. You can reach us at podcasts@axios.com. You can send questions, comments and story ideas as a text or voice memo to Niala at 202-918-4893.
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Avril Benoît: Is ignoring humanitarian law the new norm?

The majority of U.S. school buses today are diesel, emitting pollutants harmful to the environment and to kids. Highland Electric Fleets is behind the largest electric school bus project in America, and its founder and CEO says the buses are healthier, quieter, and a cost savings over time. But upgrading is complicated and costly, and uptake is slow. How CEO Duncan McIntyre is trying to make school buses greener, and what's standing in the way.
Plus: Axios reporters Jael Holzman and Nathan Bomey provide context and a look at what's next.
Guests: Duncan McIntyre, CEO and founder at Highland Electric Fleets; Jael Holzman, Axios energy and climate reporter; Nathan Bomey, Axios business reporter
Credits: 1 big thing is produced by Niala Boodhoo, Alexandra Botti, and Jay Cowit. Music is composed by Alex Sugiura and Jay Cowit. You can reach us at podcasts@axios.com. You can send questions, comments and story ideas as a text or voice memo to Niala at 202-918-4893.
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Duncan McIntyre: Electrifying school bus fleets

Autonomous weapons are no longer science fiction - and they're becoming a top priority for major military powers. Anna Hehir of the Future of Life Institute says we need an international treaty to ban some of the most dangerous autonomous weapons, and that we have a unique window now to do just that.
Plus: Axios co-founder Mike Allen on how Washington is thinking about AI and weapons of war, behind the scenes.
Guests: Anna Hehir, autonomous weapons lead at the Future of Life Institute; Axios co-founder Mike Allen, author of Axios AM and Axios PM
Credits: 1 big thing is produced by Niala Boodhoo, Alexandra Botti, and Jay Cowit. Music is composed by Alex Sugiura and Jay Cowit. You can reach us at podcasts@axios.com. You can send questions, comments and story ideas as a text or voice memo to Niala at 202-918-4893.
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Anna Hehir: Banning the most dangerous autonomous weapons

Recent elections have shown us the power of bad actors using AI. But what about AI itself that's just...flawed? Dr. Alondra Nelson has investigated this, with surprising results. Nelson was involved in some of the government's earliest talks about how to thoughtfully manage AI and democracy during her tenure in the White House Office of Science and Technology Policy in the Biden administration. She spoke with Axios' Ina Fried at the Axios What's Next Summit in Washington D.C. last week about chatbots in the 2024 elections and more.
Plus: Niala talks to Gordon Crovitz of Newsguard about how major brands are unintentionally funding disinformation through advertising.
Guests: Dr. Alondra Nelson, former acting director of the White House Office of Science and Technology Policy in the Biden administration, professor at the Institute for Advanced Study; Gordon Crovitz, co-CEO and co-editor in chief of NewsGuard, former publisher of The Wall Street Journal.
Credits: 1 big thing is produced by Niala Boodhoo, Alexandra Botti, and Jay Cowit. Music is composed by Alex Sugiura and Jay Cowit. You can reach us at podcasts@axios.com. You can send questions, comments and story ideas as a text or voice memo to Niala at 202-918-4893.
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Alondra Nelson: AI chatbots get elections info wrong

West Virginia Senator Joe Manchin may have a D next to his name, but he's been known to buck his party on major issues, including climate. In November, the Senator announced his retirement from the Senate, just as other more moderate Senate voices like Kyrsten Sinema and Mitt Romney depart, too. Niala speaks to Sen. Manchin live on stage at the Axios What's Next Summit in Washington, D.C. this week, where he makes his case for capturing voters in the center, and keeping the U.S. involved in oil and gas production.
Plus, Axios politics reporters Hans Nichols and Alex Thompson give us context.
Guests: Sen. Joe Manchin (D-W.Va.); Axios' Alex Thompson and Hans Nichols.
Credits: 1 big thing is produced by Niala Boodhoo, Alexandra Botti, and Jay Cowit. Music is composed by Alex Sugiura and Jay Cowit. You can reach us at podcasts@axios.com. You can send questions, comments and story ideas as a text or voice memo to Niala at 202-918-4893.
Learn more about your ad choices. Visit megaphone.fm/adchoices

The economic fallout from rude customers

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