In this episode of The Future of Retail, I interview Adam Levene, founder of Hero. Adam is a successful serial entrepreneur, who founded Hero in 2015, at 26 on the prediction that a) text or video messages will be increasingly used by clients to connect with retail sales associates, and b) that eCommerce will keep growing.

Hero is an app which allows clients shopping online to connect with a sales associate in a nearby store to ask questions, see products through pictures or video calls, and ultimately close a sale. Beauty brands have also used Hero to organize consultations for their clients. Hero basically empowers retail staff by allowing them to close online sales and get rewarded for them. 

If you have a retail distribution network, regardless of the industry, Hero is a tool that you MUST consider! With Hero, online shoppers are 21 times more likely to convert !