In this revealing episode, Vern Nicholson pulls back the curtain on what it’s really like to work inside two of the franchise industry’s most celebrated marketing agencies — the ones that dominate “Top Supplier” lists year after year. Through candid storytelling and firsthand experience, Vern shares the highs, lows, and hard lessons learned in environments driven by ego, rapid growth, and private equity pressures.

Listeners will get an insider’s look at how agency culture, structure, and technology impact franchise growth — from the burnout of global outsourcing to the breakthroughs of unified collaboration. Vern contrasts those experiences with how Vet-tro Media was intentionally built differently: 95% of the team working in one facility, leveraging curated data and AI-driven insights to fuel smarter, measurable results.

Packed with transparency, strategy, and hard truths, this episode is both a tell-all and a blueprint for franchisors ready to demand more — from their agencies, their data, and their results.