He shares his journey and passion for digital transformation in healthcare. Michael believes that hospitals and clinics are digital companies that deliver healthcare services. He believes that the focus should be on becoming a digital company rather than following the traditional brick-and-mortar approach.

Michael emphasizes that technology needs to be considered as a strategic revenue contributor to an organization rather than a cost center.

The conversation then moves on to discuss the key things Rafael Hospital is doing to provide better service, including redefining digitalization, investing in technology, and enhancing patient care with the utilization of technology.

Michael believes that the patient is the new CEO, and it is essential to give a consumer experience to end-users.

Our Chief Growth Officer, Rushikesh Kulkarni, hosted this podcast in partnership with #ViVE2023, Nashville.