This article has a great opening quote. It says: "We are drowning in information but starved for knowledge". It's from John Naisbitt, who wrote the book, Megatrends in 1988. I think this quote can be very apropo in organizations as we have data, we have plenty of reports deriving information, but sometimes we don't have a lot of knowledge, especially when there has been turnover in our staff.

We can train new people on many things, but not everything. The knowledge of the culture, of what others know, of the little strange bugs or behaviors that can't get fixed, the tribal knowledge accumulated by living in an environment. These are the learnings that can't easily be replaced, and until they are, often new employees are less productive.

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