Most new managers aren't failing because they're bad at the job. They're failing because no one ever told them what the job actually is.

In this episode, David talks with Lia Garvin, author of The New Manager Playbook, about the real barriers keeping new managers from delivering results. It's not a lack of ambition or intelligence. It's a complete absence of clear expectations, practical support, and trust—from both directions.

They unpack why performance reviews so often feel arbitrary, how workplace surveillance backfires, and why calling your team a "family" is setting everyone up for disappointment. Whether you're newly promoted or managing the managers, this episode will reframe how you think about delegation, accountability, and what it really takes to lead.

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• Check out Lia’s book: The New Manager Playbook and the Managing Made Simple podcast

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