“The opportunity is to empower businesses with AI-driven call recording and analytics, enabling them to enhance compliance, streamline operations, and gain valuable insights,” says Michael Broderick, ASC Technologies representative. Michael will be presenting a talk: Leveraging AI in Call Recording: Unlocking Compliance and Business Intelligence. The presentation will take place at IT Expo 2025, March 10-12, in Fort Lauderdale, Florida.

“The opportunity lies in capturing extensive call data and leveraging AI to extract actionable insights, whether through compliance monitoring, sentiment analysis, or automated quality management. Organizations handle vast amounts of communication data daily, and AI-driven transcription and categorization have transformed how we utilize this information. We’re seeing AI step in to provide efficiencies that were previously unattainable through manual processes.”

Call recording has long been a critical tool for industries such as financial services, healthcare, and customer service. However, traditional methods required extensive manual effort to review and analyze recordings, creating operational inefficiencies and compliance risks. AI-driven call recording solutions are addressing these challenges by automating transcription, categorization, and compliance monitoring, thereby enabling organizations to operate more effectively.

To maximize the potential of AI-powered call recording, businesses must recognize key drivers and constraints in adoption, ensuring that AI is implemented strategically to enhance—not replace—human roles.

It is also crucial to align AI-driven call recording solutions with industry-specific use cases, addressing compliance, operational efficiencies, and customer experience improvements. This session will explore the following key themes:

The role of AI in transforming call recording and analytics

Enhancing compliance and risk management with AI

Automating quality management for improved customer interactions

Identifying industry-specific use cases for AI-driven call insights

How AI creates efficiencies without eliminating jobs

As AI continues to evolve, its role in business communications will become even more integral, providing organizations with the ability to process, analyze, and act on vast amounts of data in real-time. This session will provide attendees with a roadmap to effectively integrate AI into their call-recording strategies, ensuring compliance, operational efficiency, and a better customer experience.

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