What if your greatest business advantage isn’t strategy, but the way you speak? In this episode, Richard Blank shares his remarkable journey of leaving the U.S. to build a thriving call center business in Costa Rica and the timeless lessons he’s learned along the way. From mastering rapport and follow-up calls to leveraging soft skills that drive real relationships, Richard unpacks the art of authentic communication in entrepreneurship. He also reveals how staying grounded, pursuing what you love, and trusting your unique path can transform both business success and personal fulfilment. 

Episode Chapters 

00:00 - The Journey to Costa Rica 

04:01 - Building a Call Center Business 

06:55 - Effective Communication in Telemarketing 

09:48 - The Art of Phone Conversations 

13:02 - Techniques for Successful Cold Calling 

20:53 - Building Rapport in Conversations 

24:38 - The Art of Asking Follow-Up Questions 

26:32 - The Importance of Authenticity in Communication 

30:33 - Learning and Practicing Communication Skills 

33:42 - Soft Skills for Effective Selling 

36:45 - Maintaining Balance and Perspective in Life 

37:06 - Outro