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00:01:58 Mirroring and Matching

00:03:03 In the 1970s, Richard Bandler and John Grinder introduced NLP

00:05:24 Way 1: Match and Mirror External Communication Cues

00:07:31 Way 2: Match and Mirror Voice and Language

00:12:16 Way 3: Match and Mirror Internal Communication Cues

00:16:56 Way 4: Match on Content

00:18:38 Way 5: Chunking

• Good conversation is firstly about the degree of concordance, harmony, and synchronicity between you and the person you’re talking to, i.e., rapport.

• We can increase rapport by mirroring and matching both nonverbal and verbal expression. This can be done with internal and external cues, voice and language, content, and chunking style (i.e., up or down).

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