Dina Belon, President of Staypineapple, returns for a conversation with our guest experience correspondent, Danica Smith, to share how her team built “Chat Pineapple,” an in-house AI tool that connects guest insights across systems. More important than the technology, Dina says, is the culture that empowers teams to act creatively on that information -- turning surveys, reviews, and guest histories into memorable experiences. You’ll hear what surprised her most about pre-stay guest responses, how the workflow scaled a long-standing culture of surprise and delight, and why the human element is the true driver of personalization in hospitality.

See our previous episodes with Dina:

• How Staypineapple Enables Every Employee to Surprise and Delight - Dina Belon, Staypineapple
• Our Vision: Hospitality Can Be More - Dina Belon, Staypineapple Hotels
• "Best Employer": The Secrets Behind Our Winning Strategy for People-First Culture - Dina Belon & Mike Hirschler, Staypineapple Hotels
• 3 Stories, 1 Mission: Our Journeys to Hospitality Leadership - Dina Belon, Mike Hirschler & Casey Barks, Staypineapple Hotels
• AI & Hotel Tech Bets For Our People-First Approach - Dina Belon, Staypineapple Hotels

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands