This week we’re diving headfirst into the world of extraordinary customer and employee experiences with my dear friend and international guest, Marc Haine, all the way from beautiful Edmonton, Canada.

With over 30 years in hospitality, retail, and customer-facing industries, Marc brings a wealth of experience as a strategist, keynote speaker, consultant, and author of Lights, Camera, Action.

Marc and I explore what it truly takes to build a service culture that’s not
only sustainable but energising — for both customers and staff. We
discuss the evolution of the “incidental manager,” why onboarding should
really be “forever-boarding,” and how to empower middle managers with
the tools to lead confidently. We also touch on hiring for personality,
managing expectations, and how a little bit of performance mindset can
transform every touchpoint into a wow moment.

Whether you’re running a restaurant, retail store, or hotel, you’re going to find golden nuggets in this vibrant and heartfelt conversation.

So, let the curtain rise, and enjoy the show!

Link to learn more about Marc: https://marchaine.com/