In this episode, keynote speaker and leadership coach Josie Ann Lee breaks down the true meaning of service — and why it may be the most underrated superpower leaders have today. Josie and Anthony explore how human-centered leadership transforms culture, builds trust, and creates organizations where people don’t just work… they thrive. From navigating fear and anxiety in the workplace to building systems that scale without losing the human element, this conversation dives deep into the psychology, emotions, and practical frameworks that make teams stronger. Josie also unpacks concepts from her new book, The Superpower of Service, revealing how leaders can design cultures that feel safe, supportive, and genuinely connected.

Josie Ann Lee is a keynote speaker, organizational culture expert, and author of The Superpower of Service: A Human-Centered Approach to Creating Organizational Magic. Raised in a small country store, Josie learned early the impact of community, kindness, and service—principles that shaped her approach to leadership and team development. Today, she helps companies reimagine how they support their people through service-driven systems, emotional awareness, and authentic human connection. Josie works with leaders across industries to build cultures where people feel seen, supported, and empowered to grow.

00:00 - Introduction & Welcome

03:18 - Josie's Background and the Meaning of Service

06:36 - The Most Important Person Principle

09:54 - Human-Centric Leadership & Company Culture

13:12 - The Service Wrapper: “Yes, and” Philosophy

16:30 - Acceptance & Managing Change in Leadership

19:48 - Graduating Employees and Career Development

23:06 - Systems, Individual Needs, and Competency Stages

26:24 - Building Confidence and Overcoming Anxiety

29:42 - Sincere Gratitude, Clarifying Questions, & Giving Choices

33:00 - Leadership Takeaways and Closing Remarks

Website: https://www.josieannlee.com/

Book: The Superpower of Service – Available on Amazon

Speaking/Coaching Inquiries: Contact form on website

LinkedIn: https://www.linkedin.com/in/josieannlee/

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