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Tiffani Bova on The Experience Mindset: Balancing Customer and Employee Experience to Drive Growth
Growth strategist and bestselling author Tiffani Bova joins Tim to unpack The Experience Mindset, why cultures thrive when customer experience and employee experience rise together. She shares practical ways to align KPIs, map the employee journey, remove friction, and build teams ready for an AI-powered future.
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By Tim Carroll
5
44 ratings
Growth strategist and bestselling author Tiffani Bova joins Tim to unpack The Experience Mindset, why cultures thrive when customer experience and employee experience rise together. She shares practical ways to align KPIs, map the employee journey, remove friction, and build teams ready for an AI-powered future.
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