This week, we're bringing you a super short snippet - an "aha" moment from the Touch Stay team about something they've learnt about guest experience. 

This week we're hearing from Touch Stay's CMO, Kate Stinchcombe-Gillies.

Last year, Kate played vacation rental host for the first time, and learnt the hard way about why assuming her guests had understood how equipped her home was, wasn't good for her - or them!

And we'll be back next week with another guest story!