Elevate Podcast

S2E3: Tones is making all the effort here

05.18.2018 - By Sarah Hatter, Colin Flanigan, Michael Labrecque-JessenPlay

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Today we're hanging out with Antonio King, a superstar in the world of e-commerce customer experience. He agrees with our long-standing belief that CSAT is dead, but what's going to replace it? What should we be measuring instead? Let's find out, together.

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